Built for the way outpatient practices actually work

Four core features. One platform. Replaces the group text, the phone tag, and the compliance gap — all at once.

Secure staff messaging

Every message is end-to-end encrypted, PHI is detected automatically, and the audit log captures everything — without any extra steps from your staff.

  • Direct messages — 1:1 between any two staff members in your practice
  • Role-based channels — nursing-team, front-desk, all-staff. Right message, right people.
  • Auto PHI detection — MRNs, dates of birth, SSNs flagged automatically, encrypted, and logged
  • Read receipts — know when a message has been seen, not just delivered
MK
nursing-team
Main St
Maria K.
Shift handoff notes posted for PM team. Room 3 patient needs vitals before 2pm.
Got it — covering room 3 now.
Read
Dr. Chen
Patient context attached.
PHI · encrypted
AES-256 encrypted · audit logged · 3-year retention

Urgent alert escalation

When someone marks a message urgent, the platform takes over. It escalates through your on-call chain automatically until someone responds — no phone tag, no waiting.

1

Urgent sent — immediate push alert

A loud push notification goes to the primary on-call. Bypasses silent mode.

2

60 seconds — backup alerted

If unread after 60 seconds, the backup on-call is automatically alerted.

3

90 seconds — admin notified

Still unread? The practice admin gets a push and an SMS fallback. No PHI in the SMS.

Every step is audit logged

Who was alerted, when, whether they read it, and who resolved it — all immutably recorded.

Live escalation
Urgent — 4 min ago
Dr. Walsh → on-call MA · Westside
Tier 2
9:22 am — Urgent sent, tier-1 push fired
9:23 am — No read, tier-2 backup alerted
9:25 am — tier-3 admin notification pending…

On-call schedule editor

Build your weekly on-call rotation in minutes. The schedule drives the escalation chain — no manual routing, no guesswork about who's responsible.

  • Primary + backup slots — assign separate primary and backup providers per location per day
  • Conflict detection — double bookings flagged before you save, not after
  • Coverage gap warnings — days with no provider coverage highlighted so nothing slips
  • Copy last week — schedules are mostly stable week to week, one click to carry forward
  • Floating provider support — providers assigned across multiple locations for that day's coverage
Week of Jun 2 — Main St
Mon
Tue
Wed
Thu
Fri ★
Primary
Dr. Chen
8a–5p
Dr. Chen
8a–5p
Dr. Patel
8a–5p
Dr. Patel
8a–5p
Dr. Walsh
8a–5p
Backup
Dr. Brooks
all day
Dr. Brooks
all day
Conflict
2 assigned
Dr. Brooks
all day
Dr. Brooks
all day
Wed: two providers assigned as backup — resolve before saving

Admin dashboard

A single view across every location. Know who's online, who's on-call, and whether any urgent alerts are sitting unresolved — without making a single phone call.

  • Live metrics — staff online, urgent count, avg response time, open alerts
  • Location activity — per-site status at a glance, click through for detail
  • Escalation log — full history of every urgent alert and its resolution time
  • Audit log export — one-click CSV for compliance reporting or incident review
Staff online
24
of 31 today
Unread urgent
1
Westside · 4m ago
Avg response
48s
↓ 12s vs last wk
Urgents today
3
All resolved
Location activity
Main St 12 online
Westside 1 open urgent
Lakewood 5 online

See it in action at your practice

We're onboarding early access partners now. If you run a multi-location outpatient practice and are tired of the group text, let's talk.

Request Early Access