Why RightFlo Comms

Built for the specific problems of outpatient practices. Not adapted from a hospital tool.

Most HIPAA messaging tools are either built for hospital systems or are single-practice patient texting tools. Neither fits what you actually need.

The difference

What makes RightFlo Comms different

Feature
RightFlo Comms
Generic HIPAA tools
Hospital platforms
Multi-location aware messaging
3-tier urgent escalation chain
Priced for independent practices
On-call schedule editor
HIPAA BAA included, no extra step
No per-seat pricing for admin staff
English + Spanish from day one
HIPAA compliance

Compliant from the moment you log in

We built compliance in at the infrastructure level — not as a settings page you have to configure. Every deployment runs on Microsoft Azure Central US under an implicit HIPAA Business Associate Agreement.

AES-256 encryption at rest — message content encrypted before it touches the database. Keys stored in Azure Key Vault.
Microsoft HIPAA BAA — implicit upon accepting Azure terms. No separate agreement to chase.
Immutable audit log — every message, escalation, and login recorded. Export CSV for any compliance review.
MFA enforced — every staff member, every device, no exceptions. Biometric re-auth after inactivity.

What "HIPAA compliant" actually means here

A lot of tools claim HIPAA compliance and mean they'll sign a BAA if you ask. We mean something more specific:

Push notifications never contain PHI — the alert says "open the app," not the patient's name
PHI is detected automatically before encryption — staff don't need to remember to flag it
SMS fallback (tier-3 escalation) contains no PHI — just an alert to open the app
Audit log entries are append-only — the app itself cannot modify or delete them
3-year message retention policy — documented, automatic, no manual cleanup
Pricing

Simple. Predictable. No seat counting for your admin staff.

We charge per location (covers all non-clinical staff at that site) plus per provider. Front desk coordinators, MAs, and schedulers are included in the location fee.

Starter

1–2 locations

$199
per location / month
$99
per provider / month
Secure messaging
Role-based channels
Urgent escalation
On-call scheduling
BAA + audit log
Most popular

Growth

3–9 locations

$179
per location / month
$89
per provider / month
Everything in Starter
Cross-location messaging
Floating provider context
Admin ops dashboard
Task management

Scale

10+ locations

$149
per location / month
$75
per provider / month
Everything in Growth
EHR integration layer
Dedicated CSM
SSO + advanced permissions
Annual contract

Pricing shown is indicative for early access partners. Final pricing confirmed at onboarding. Annual prepay discount available on all plans.

Questions before you apply?

We're happy to walk through the product with your team or answer specific questions about your setup before you commit to anything.

Request Early Access Send Us a Question